FAQ

Frequently asked questions

Everything you need to know about booking and traveling with Istanbul Limousine. Can't find your answer? Contact us any time.

How do I book a transfer or chauffeur service?

You can book by phone, WhatsApp or email 24/7. Send your pickup location, destination, date and time, and we confirm your reservation within minutes with the driver and vehicle details.

Do you monitor flight delays?

Yes. We track every arriving flight in real time and adjust the pickup automatically — you will never pay extra because your flight was delayed.

How much wait time is included at the airport?

Airport pickups include 60 minutes of complimentary wait time after landing. Non-airport pickups include 15 minutes.

What is your cancellation policy?

Cancellations are free up to 1 hour before the scheduled pickup time. Cancellations after that may be charged in full.

Are your prices all-inclusive?

Yes. Every quoted rate includes fuel, parking, tolls, taxes and driver expenses. There are no hidden charges.

Which payment methods do you accept?

We accept cash (EUR, USD, TRY), all major credit cards and bank transfer for corporate accounts.

Do you provide child seats?

Yes, child and booster seats are available free of charge on request. Please mention the age of the child when booking.

Can I hire a car without a driver?

Selected vehicles — including sports cars and some sedans and SUVs — are available for self-drive to licensed drivers. Most of our fleet is chauffeur-driven.

Do your chauffeurs speak English?

Every chauffeur speaks at least one foreign language, and English-speaking drivers are available for all services on request.

Do you serve both Istanbul airports?

Yes. We operate at Istanbul Airport (IST) on the European side and Sabiha Gokcen (SAW) on the Asian side, around the clock.